Support

    Ready?

    Click on the link below to automatically install the Vividas Player.
    For manual installation click on the logos to the right.

    FAQ – Top Questions

    Installing Vividas

    Below is a guide outlining the simple steps required to install the Vividas player based on your preferred browser.

    Internet Explorer – Non-install The Vividas Player can run without installing a player if Java is installed on the users PC. To play video, the user must accept the Security Prompt presented by Java when prompted. If the Java security prompt is accepted “Always”, the prompt will notappear on future views.

    Internet Explorer – Installed The Vividas Player can be installed into the Internet Explorer browser directly. When installing, the user can either install the “ocxVividasPlayer.jpg” add-on via the “click here yellow banner” or run the VividasPlayerInstaller.exe directly. Both options are presented simultaneously after clicking ‘Click to Install’ and perform the same function. For corporate networks it is advised to Install via the yellow banner add-on method. If the .exe method is chosen the user must follow the prompts and restart the browser on completion.

    Firefox After clicking ‘Click to Install’ the user will be prompted to install the Vividas Add-on. When installation is complete, Firefox will prompt the user to restart the browser. Installing the Firefox Add-on will typically add Vividas video support for Safari, Chrome and Opera.

    Google Chrome After clicking ‘Click to Install’ the user will be prompted to install the Vividas Plugin. After installing the plugin, the user will need to manually close and reopen the webpage.

    Safari After clicking ‘Click to Install’ the user will download a Vividas plugin .dmg which will automatically open and prompt the user to drag the VividasPlayer.plugin into the Internet Plug-ins folder. Once copied, the user will need to manually close and reopen the webpage for the video player to load.

    Opera After selecting ‘Click to Install’ the user will be prompted to run a VividasPlayerInstaller.exe. After ‘Run’, the user follows the prompts and installs the player. The user will need to close and reopen the webpage for the installation to take effect.

    Connection speed

    Don’t know your connection speed? Test your download speed via Speedtest.net.

    Java Installed correctly?

    A problem can occur if your Java has not been installed correctly.
    The easiest step is to go to http://www.java.com and click the “Do I have Java” button.

    This will verify your Java installation and prompt you to update or repair if needed.
    Follow the prompts if an update is required, restart your browser and revisit the Vividas streaming site you were viewing.

    Why do I have to accept a security prompt?

    This will enable you to watch the Vividas video. Accepting the security prompt allows the signed and verified video player software to run on your computer.

    Why is the video pausing (buffering)?

    Buffering can occur for the following reasons:

    - Your connection speed is slower than what is required to view the available video bitrate (ie. Live Stream).
    - The connection speed you chose “HIGH, MEDIUM or LOW” (where available) is faster than your actual internet connection
    - You have other programs accessing the internet.
    - You have a wireless connection that is slowing the data rate.
    - Your connection is being slowed during a peak internet usage time.

    If a lower video bitrate is available, from the video simply…

    - press ESC.
    - close any other programs accessing the internet.
    - select a lower connection speed (where available).
    - continue watching.

    Why doesn.t the video play at all?

    Please go to the technical support page for more information

    What are the low, medium, high and dialup buttons for?

    These buttons allow you to select the video quality based on your internet connection speed. When you select the correct speed, you will be able to view the trailer/video without any buffering (pausing).

    Dialup – approx 48kbps (kilo bits per second) and is suitable for 56k modem dialling into the internet via a PSTN (Public switched telephone network).

    Low – approx 220kbps and is suitable for a 256k (download) DSL connection to the Internet.

    Medium – approx 440kbps and is suitable for a 512k (download) DSL connection to the Internet.

    High – approx 740kbps and is suitable for 1500k+ (download) DSL or DOCSIS cable modem connection to the Internet.

    PLEASE NOTE – At any point in the video, you can press ESC, select a different speed and keep watching without being charged again. Often selecting a lower speed will improve performance without any obvious loss of quality.

    Do the video files get stored on my computer?

    The video files do NOT get stored on your computer. They are progressively downloaded in RAM memory and progressively discarded.

    Uninstalling the Vividas player

    Firefox:

    1. Click Tools-> Addons -> Extensions
    2. Highlight the Vividas player plugin and click “Uninstall”

    Chrome:

    1. Type chrome:extensions in the url bar
    2. Click the “Uninstall” link for the Vividas Player Plugin extension

    (applies to both Windows and Mac when the plugin was installed via Firefox or Chrome)

    For Mac: (If installed via the Installer Disk Image)

    1. Press Command+N to open a New Finder Window
    2. Click Go -> Enclosing Folder to navigate to the main hard drive directory
    3. Navigate to Library -> Internet Plug-Ins
    4. Drag the VividasPlayer.plugin to the trash

    For Windows:

    Windows XP: (If installed via the Installer Package)

    1. Click Start -> Control Panel -> Add or Remove Programs
    2. Select Vividas Player Plugin and click “Uninstall”

    Windows Vista / 7: (If installed via the Installer Package)

    1. Click Start -> Control Panel -> Programs and Features
    2. Select Vividas Player Plugin and click “Uninstall”

    Internet Explorer 6:

    1. Open a Command Prompt
    2. Type “regsvr32 /u C:\Windows\Downloaded Program Files\ocx_play.ocx”

    Internet Explorer 7:

    1. Click Tools -> Internet Options -> General -> Browsing History -> Settings -> View Objects
    2. Highlight “Vividas Player Control” and delete

    Internet Explorer 8:

    1. Click Tools -> Internet Options -> General -> Browsing History -> Settings -> View Objects
    2. Highlight “ocx_play.ocx” and delete